Modern Service Management Consultant

Company: Allegis Group
Location: Reading, England
Industry: IT, Other
Rate: £300 - £400 per day
Job Type: Contract (6 Months)
ID: 7698
Posted: 03 Jan 2019

Modern Service Management Consultant Job Description:

Our client, a leading technology giant, are seeking 2 Service Management Consultants.

Role Purpose:

The Modern Service Management Consultant role is primarily focused on the delivery of high quality ITSM advisory services. We adapt standards and frameworks such as ITIL®, MOF and ISO20000 and help customers adopt those parts that work for them in the way that they need to deliver on their own business expectations. For the MSM consultant, increasing return on investment for customers by driving down service cost, improving availability and helping customers realise expected benefits of both internal and cloud based services through industry standard best practice.

Must Have:

DV or SC Cleared

Essential Experience

The candidate requires a good understanding of operational support services, and experience in a support or operations management field would be viewed favourably. Demonstrable hands-on Service Management experience across several disciplines will be expected, with exposure and experience of transitioning IT services to cloud service providers an advantage.

Technical/Functional Skills

The candidate's background may include a technical focus and an awareness of systems management technologies. Within your previous operations process experience you should be familiar with some of the following: DevOps, Agile, IT Governance frameworks such as Cobit, IT standards like BS15000 and ISO20000, business value methods like Gartner TCO, and project management frameworks such as MSF or PMP®.

Personal Attributes/Interpersonal Skills

The ability to communicate at all levels of an organisation from line management through to the CIO is critical to the success of the role. Modern service management concepts are frequently abstract and the candidate needs to be sufficiently confident to articulate and discuss these both in verbal and formal written documents. As communication is a key attribute of this role, the candidate will need highly effective and demonstrable consulting, written, verbal, and presentations skills.


Certification in ITIL® v2 Services Manager or ITIL® v3 Expert is a prerequisite.

Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. It is a company within the Allegis group of companies, the fourth largest staffing group in the world, (collectively referred to as the "Allegis Group"). TEKsystems, Aston Carter and Aerotek are trading names of Allegis Group Limited. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at Please note when you give us your data, we will share it within Allegis Group and this involves the transfer of such data outside the European Economic Area, subject to the protections described in the Allegis Group Online Privacy Notice.

Required Skills:

Service Management, DV Cleared, SC Cleared, DevOps, Agile, IT Governance, BS15000 and ISO20000,

About Aston Carter:

Aston Carter has grown to become a preeminent global provider of top talent to businesses requiring highly specialised professionals focusing on Accounting & Finance, Change & Transformation, Compliance, Management Consulting, Operations and Risk & Regulation. Aston Carter’s global reach extends to 16 countries across Europe, Asia and North America – each with a firm focus on the core values that made Aston Carter the company it is today: Commitment, Character & Trust, Relationships, and A Passion for Excellence.

Contact Information:

Matthew Hacker

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