Technology Services and Communications Manager

Company: Aston Carter
Location: City of London, England
Industry: Financial Services, Business Transformation and Change Management, Technology
Rate: £40000 - £60000 per annum + Package
Job Type: Permanent
ID: LC159SMT
Posted: 04 Nov 2019

Job Description:

IT/Techology Service and Communications Manager - 60k

My client is a Global Financial Services Organisation that have been at the centre of the World's Financial Markets for more than 200 years. They provide specialist expertise and advice to their clients across M&A, strategy and financing, as well as investment and wealth management solutions to large institutions, families, individuals and governments, worldwide.

They are currently seeking an IT/Technology Service and Communications Manager to drive the implementation and support the business with communications technology solutions. This will include strategy, design, introduction of new products and improvement of existing services.

The successful candidate will build relationships with business stakeholders, understand how technology supports their business and drive methods to improve their operations.

Requirements & Responsibilities

  • Act as the Service Owner for the communication features of MS Teams such as chat, Teams Calling, Teams Meetings and traditional telephony integration

  • Act as Service Owner for the Global BlueJeans Service

  • Attend and drive weekly dedicated service reviews, agree on output initiatives and track changes as part of continuous service improvement.

  • Produce and maintain end user documentation and ensure that routine processes are successful in relation to knowledge management.

  • Work alongside the global Business Application delivery teams to ensure that internal services are launched into production successfully including comprehensive business as usual support.

  • Maintain excellent relationships with COO's and IT Business Relationship Managers

  • Ability to take ownership of user escalations, to coordinate accelerated resolutions and provide management of problems affecting the organisation.

  • Management of our AV Supplier who provides 2 AV Technician's covering a 8-6 x 5 shift for the London Office

  • Dedicated event AV management of the events space which is used for events ranging from live broadcast townhall to hosted internal and external events as part of the Audio-Visual Service
Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. It is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

Required Skills:

IT, Information Technology, Windows, Microsoft, Facilities Management, Service Management

About Aston Carter:

Aston Carter has grown to become a preeminent global provider of top talent to businesses requiring highly specialised professionals focusing on Accounting & Finance, Change & Transformation, Compliance, Management Consulting, Operations and Risk & Regulation. Aston Carter’s global reach extends to 16 countries across Europe, Asia and North America – each with a firm focus on the core values that made Aston Carter the company it is today: Commitment, Character & Trust, Relationships, and A Passion for Excellence.

Contact Information:

Lyle Collins
lycollins@astoncarter.com
TEL : +44 20 7532 7844

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