Customer Service Assistant

Company: Aston carter
Location: London, UK
Industry: Education and Training, Aston carter, Business Transformation and Change Management, Other
Rate: 100.0 - 100.0 GBP Daily
Job Type: Contract
ID: JP-002228415
Posted: 19 Jul 2021

Job Description:

Customer Service


Job Summary/Description:

This is a largely phone-based sales assistant role responsible for outbound calling leads who have asked to find out more about one of our partnership university degree courses. Working closely with a team of Enrolment Advisors, they are responsible for booking prospective student consultation calls, undertaking basic CRM record entries, plus various additional administration tasks including SMS, email and applications/admissions follow up.

Minimum Required Skills:

Excellent IT skills including using Office Suite Good data management and analytics skills Excellent communication (written and oral), networking and influencing internally (in particular to work effectively with colleagues in Pearson across different sites and within a matrix structure) Relationship building: in particular, with prospective students and OPM colleagues Degree or equivalent professional qualifications Experience using SalesForce or other CRM’s Knowledge of the UK HE sector Customer empathy and service experience

Additional Job Details:

Daily outbound calls and logging these correctly in CRM Booking consultation calls for Advisors via effective call positioning. Updating individual contact records in the CRM database. Personalising and sending templated emails via CRM and SMS messages Utilising online chat to engage with initial enquiries and book consultation calls where appropriate Ensure set applications and admissions tasks are followed up correctly linked to stages of the intake (e.g. deadline reminders)

Minimum Education Requirement:

Degree or equivalent professional qualifications preferred

Skills:

    • Customer service
    • Microsoft
    • Data entry

Job Title: Customer Service Assistant

Location: London, UK

Rate/Salary: 100.00 - 100.00 GBP Daily

Job Type: Contract



Trading as Aston Carter. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Aston Carter is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

Required Skills:

Customer service,Microsoft,Data entry

About Aston Carter:

Aston Carter has grown to become a preeminent global provider of top talent to businesses requiring highly specialised professionals focusing on Accounting & Finance, Change & Transformation, Compliance, Management Consulting, Operations and Risk & Regulation. Aston Carter’s global reach extends to 16 countries across Europe, Asia and North America – each with a firm focus on the core values that made Aston Carter the company it is today: Commitment, Character & Trust, Relationships, and A Passion for Excellence.

Contact Information:

Sean Adams
seadams@astoncarter.com
TEL : +44 (0)20 7532 7934

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