Collections & Recoveries Operations Manager - £50,000

Company: Aston Carter
Location: Gloucester, England
Industry: Banking, Business Transformation and Change Management, Culture
Rate: £35000 - £55000 per annum + Benefits
Job Type: Permanent
ID: CT3939
Posted: 20 Nov 2020

Job Description:

My client is a leading Retail & Commercial Bank, who are looking to hire an Operations Manager to lead 200 call centre employees, both onshore and offshore. Your team will be responsible for resolving customer issues and managing complaints centred around debt collections and recoveries.

You will have 8 direct reports, and you will be responsible for ensuring the team consistently delivers high customer service and also driving positive cultural change across the office.

Requirements:

  • Experience in Collections & Recoveries essential (secured or unsecured)

  • Over 4 years' relevant experience in an operational management role

  • Strong people leadership skills - training & coaching teams

  • Driving change adoption (cultural change & new methods of working
Trading as Aston Carter. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Aston Carter is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.

About Aston Carter:

Aston Carter has grown to become a preeminent global provider of top talent to businesses requiring highly specialised professionals focusing on Accounting & Finance, Change & Transformation, Compliance, Management Consulting, Operations and Risk & Regulation. Aston Carter’s global reach extends to 16 countries across Europe, Asia and North America – each with a firm focus on the core values that made Aston Carter the company it is today: Commitment, Character & Trust, Relationships, and A Passion for Excellence.

Contact Information:

Christie Townend
ctownend@astoncarter.com
TEL : +44 20 7997 7220

Add to Cart
Register for a Aston Carter Account
Back to Search Results
x
 

Add to Cart My Account Job Alerts
JOB CART 0
x
Loading
x



You can view your existing Job Alerts from the following page


Print

Apply Now!